Program Assistant

Job Description:

Job Title:

Program Assistant

Location:

St. Louis, MO Department: CB ACT

Employment Type:

Full-time

Job Summary:

Are you passionate about supporting a team that makes a real difference in the lives of others? Join our compassionate, collaborative team at Preferred Family Healthcare, where your work helps empower youth and their families through dedicated care. As a Program Assistant, you will play a vital role in supporting the ACTTAY (Assertive Community Treatment for Transitional Age Youth) team by managing non-clinical operations, serving as the first point of contact for clients, and ensuring the smooth coordination of services.

We’re looking for someone highly organized, detail-oriented, and passionate about client care. Strong communication skills, patience, and a positive attitude are essential. In this dynamic role, you will coordinate schedules, triage calls, support intake processes, and assist with reporting and data tracking. You’ll also help ensure client charts are current and accurate, supplies are maintained, and communication flows seamlessly between the team and the individuals we serve.

If you're someone who thrives in a supportive administrative environment and enjoys contributing to meaningful work, we encourage you to apply!

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture
  - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits
  - Scroll down to bottom of this post to learn more

• Coordinate and prepare daily, weekly, and monthly client schedules
• Serve as the first point of contact for clients and the public with professionalism and empathy
• Manage incoming calls and triage communications between team members, clients, and families
• Support the intake and screening process with accurate documentation and communication
• Participate in daily team meetings and contribute to collaborative planning
• Maintain and update client charts according to required standards
• Order and manage office supplies, equipment, and program vehicles
• Track mileage and ensure regular maintenance of program vehicles
• Collect and organize data for reports and statistics
• Assist with agency policies and maintain communication across departments
• Monitor and manage all phone accounts (landline and cellular) for the program
• Support the resolution of client issues or symptomatic behavior in a calm, helpful manner

• Education and/or experience in human services, office management, or both
• Proficiency with Microsoft Office applications, including Excel, Word, and Power Point

• Must successfully pass a background check (criminal record, driving record, abuse/neglect, fingerprint check)
• Valid driver’s license, acceptable driving record, and current auto insurance required
• Highly detail-oriented and skilled in accuracy
• Ability to maintain confidentiality and handle sensitive information
• Strong communication skills and comfort working with a diverse workforce
• Organizational skills and the ability to build relationships across teams

• Sedentary work:
  Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to move objects
• Repetitive movements of hands, fingers, and arms for typing and writing
• Sitting most of the time with occasional walking or standing

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being,…