Police CARE Operator

Description

An employee in this job class is responsible for performing word processing and clerical work of moderate difficulty in the preparation of police reports. Work is performed under the direct supervision of a unit supervisor. Work involves extensive typing, and concentrated effort to create computerized police report files while gathering pertinent information from police and civilians over the phone. Work is reviewed for accuracy and speed of processed information.

Police Report Clerk (CARE operator) positions involve fixed shift work necessary to provide word processing and clerical work in the preparation of police report services 24 hours a day, 7 days a week, 52 weeks a year (weekends and holidays included). Work shifts are normally eight (8) hours in duration but may be extended in the event of emergency, disaster, manpower shortage, workload or work-in-progress.

High percentage of attendance, on-time arrival to work and ability to work overtime when necessary are required.

Duty

Hours:

DAYSHIFT is 5:00 AM to 3:00 PM; AFTERNOONSHIFT is 1:00 PM to 11:00 PM; MIDNIGHTSHIFT is 9:00 PM to 7:00 AM, with flexibility to meet Department needs. Hybrid office/remote schedule is possible upon completion of one year probation. An additional 7% Shift Differential pay for clerks who work Midnight shift.

INCENTIVES:

The St. Louis County Police Department offers tuition reimbursement and education incentives for clerks who possess a degree of higher education from an accredited institution. They shall receive the following addition to their base rate of pay:

Associate's degree: $1,200/year

Bachelor's degree: $2,400/year

Master's degree: $4,800/year

Doctorate degree: $7,200/year

Education incentive pay is subject to confirmation by Human Resources and will include proof of an official transcript awarding or conferring the degree.

Per the Department's Collective Bargaining Agreement, newly hired employees who do not possess corresponding experience will start at the base starting pay listed in this posting.

Position will remain open until filled.

Examples of Duties

* Generates computerized police reports by operating word processing equipment to access a Computer Aided Report Entry system.

* Enters Uniform Crime Reporting statistics codes into computer systems in order to provide statistical tracking information.

* Receives report information from police officers and crime victims by telephone conversation; queries callers to ensure complete information in accordance with narrative format and established procedures.

* Retrieves information from Regional Justice Information System (REJIS).

* Enters supplemental information into the police reporting system such as additional items stolen or damaged by processing information from written supplemental reports.

* Enters/updates/cancels persons, vehicles, property into REJIS/MULES/NCIC.

* Prints police reports and performs criminal record checks to assist police officers in preparing warrant applications and/or investigations.

* Performs a variety of established tasks to assist other police auxiliary staff including processing traffic citations, vehicle accidents, curfew violations and arrest reports.

* Provides technical CARE support to our contract, direct entry users.

* Process signage tows in which a vehicle is towed from private property.

* Add OCN to suspect page.

* Completes Records validation lists to determine accuracy and disposition by accessing computerized police report system files.

* Monitors the Records phones after hours and on weekends.

* Requires REJIS/MULES certifications.

* Maintains Orders of Protection files to include entries, updates, dismissals and service information.

* Performs related work as required.

Minimum Qualifications

Knowledge, Skills and Abilities:

* Knowledge of Computer Aided Report Entry system functions, capabilities and operations.

* Knowledge of proper grammar, spelling and punctuation.

* Knowledge of word processing computer equipment operations and terminologies, including various Microsoft applications; CARE, REJIS and Internet Explorer.

* Knowledge of Uniform Crime Reporting (UCR) statistics coding procedures.

* Knowledge of office…