Receptionist, Administrative​/Clerical

Position Title:

Receptionist

Reports To:

Chief Operating Officer

Job Status:
Full-Time / Non-Exempt Direct Reports: N/A

Description of this role:
The receptionist serves as the first point of contact for participants, visitors, community partners, and staff at Fathers & Families Support Center. This position is responsible for providing professional customer service and administrative support while ensuring a welcoming and respectful environment aligned with FFSC's mission and values.

• Answer, screen, and route incoming telephone calls in a professional and courteous manner; take accurate messages and provide information regarding agency programs and services.
• Welcome visitors, participants, guests, and staff while delivering exceptional customer service.
• Complete assigned tasks and responsibilities accurately, thoroughly, and within established time frames.
• Maintain confidential participant, employee, and organizational information in accordance with agency policies and procedures.
• Process paperwork, correspondence, and administrative documentation in a timely and organized manner.
• Demonstrate strong listening, comprehension, and communication skills to effectively respond to inquiries and address participant and staff needs.
• Provide administrative support to the office, including organizing files, managing records, scheduling meeting rooms, coordinating office activities, maintaining office equipment, and maintaining a professional reception area.
• Maintain visitor sign-in logs and front desk records to ensure accurate documentation and compliance with agency safety procedures.
• Monitor, track, and replenish office supplies and inventory; assist in the coordination of maintenance and operations of printers, copiers, and other office equipment.
• Enter, update, and maintain participant and program information within agency data management systems, ensuring accuracy and confidentiality.
• Assist with special projects and additional duties as assigned.

• Demonstrates empathy, compassion, and sensitivity when interacting with diverse populations.
• Committed to supporting FFSC's mission, values, and organizational goals.
• Possesses outstanding customer service skills and maintains a professional, courteous, and welcoming demeanor.
• Ability to work effectively both independently and collaboratively within a team environment.
• Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and maintain attention to detail.
• Demonstrated ability to exercise sound judgment and make appropriate decisions in a fast-paced environment.
• Maintains the highest standards of honesty, integrity, professionalism, dependability, reliability, and work ethic.
• Ability to handle sensitive and confidential information with discretion and in accordance with agency policies.
• Excellent verbal and written communication skills, including the ability to communicate effectively with diverse populations.
• Knowledge of and commitment to practicing the NASW Code of Ethics.
• Ability to prepare reports, correspondence, and other business documents accurately and professionally.
• Proficient in Microsoft Office Suite applications, including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint.
• Strong problem-solving skills and the ability to adapt to fast-changing priorities and organizational needs.

• High school diploma or equivalent required; associate degree preferred.
• Minimum of one to two years of receptionist, administrative, or front office experience preferred.
• Experience working with diverse populations in a social service, healthcare, or human services environment preferred.
• Must possess a valid Missouri driver’s license and have a reliable, insured vehicle.

• Competitive pay based on experience; 401k plan with 6% employer match.
• 95% Employer paid medical; partial payment towards qualified dependents coverage; FSA/HSA options.
• Low-rate Dental & Vision coverage; employer paid Life Insurance, STD/LTD plus buy-up options.
• Generous PTO package with 14 paid holidays; flexible work/life balance.
• Discount program, additional voluntary benefits, partial cell phone reimbursement, and paid mileage.
• Annual staff retreat and an opportunity to be a part of a fantastic mission driven agency.

This job description does not list all the duties of this position. Performance of other duties may be requested, and other related duties may be assigned.…