Administrative Assistant

Summary This position provides administrative support to Gateway Financial Group. This role is critical to our member experience and requires a friendly, upbeat demeanor. The incumbent supports the daily operations of the practice, including, but not limited to: answering the phones, meeting/greeting members, scheduling of appointments, and working with the client service model, utilizing Thrivent Financial computer systems and programs in support of client relations, and other administrative tasks as assigned.

The Administrative Assistant reports to and is employed by Gateway Financial Group.

This is an on-site position working Monday to Friday 9 a.m. to 5 p.m. Compensation is between $40,000-$55,000 dependent upon experience. No benefits are provided with this position.

Job Description Position Roles/Responsibilities/Accountabilities Drive client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice’s Financial Advisors Handles incoming telephone calls and responds to requests for information

Meeting and greeting clients

Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature

Supports projects, administration of various programs, and processing functions as needed

Update the contact management system with client/member contact and preference information

Provides back-up support on tasks that do not require any type of licensing or registration for other staff members, as needed

Completes other miscellaneous tasks as assigned

Position Qualifications Previous administrative/secretarial experience desired

Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn

Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions

Ability to maintain integrity of sensitive/confidential information

Basic understanding of our products and services, and Thrivent Financial Competencies Planning /Organizing Customer Focus Communication Interpersonal  Skills Teamwork and Collaboration Adaptability/Flexibility External/Internal Dependencies Must be able to work with all roles of the team

Must be able to represent the organization in work with external clients

Must be able to cultivate and maintain relationships with outside organizations

As part of Gateway Financial Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.