Billing​/Scheduling Associate III; Hybrid; Dermatology

Position: Billing/Scheduling Associate III (Hybrid) - Dermatology
Location: St. Louis

* Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
* Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and documentation using department-approved monitoring tools.
* Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed. Works with others to solve problems of a moderate or complex nature.
* Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.
* Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
* Assists in coordination of staff vacations, schedules and coverage, time sheets and accruals.
* Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
* Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
* Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
* Complies with OSHA, state and federal regulatory sources/standards.
* Serves as backup for staff during peak times, vacations, illnesses. Provides patient scheduling services to include collecting demographics and insurance registration.
* Prepares custom reports as directed by management.
* Participates in quality improvement activities to ensure appropriate clinical outcomes.
* Performs other duties as assigned.
* Up to 22 days of vacation, 10 recognized holidays, and sick time.
* Competitive health insurance packages with priority appointments and lower copays/coinsurance.
* Take advantage of our free Metro transit U-Pass for eligible employees.
* WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
* WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care.

WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems.

We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.
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