Commercial Service Advisor - Union

Broadway Ford is the largest Commercial Truck Dealer in the St Louis area, and we are expanding! We are now a Ford Pro Elite Commercial Dealership and the ONLY one in St. Louis. We pride ourselves on being a great place to work. Our team is all about working together, creating good culture, sharing knowledge and getting the job done. If you want a great environment working on big trucks with the opportunity to learn and grow, Broadway Ford is the place to be.

We are seeking a Ford Pro Elite Service Advisor to join our team. This is a Union position with full Union benefits Successful candidates should be self motivated, professional and a great team player.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

• Competitive Pay with Production Bonus
• Flexible Working Hours
• Union Health Insurance
• Paid Holidays & Vacation
• PTO
• Union 401(K)
• Company Supplied Uniforms
• Knowledgeable, respectful team environment

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

• Previous experience at a Ford dealership, Heavy Truck Shop or in Fleet as a Service Advisor
• CDK experience is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 3 years in a service department
• Ability to work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Positive, friendly attitude
• High school diploma or equivalent
• Teammate with a strong sense of dedication to the customer and service team
• Good attendance

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.