PracticeLink | Senior Customer Success Manager

Are you humble, hungry, and smart? At , regardless of role or position, these are the personal traits we look for in a potential new colleague and teammate.

Our culture is built on collaboration, commitment, and care; our values are based upon trust, respect, and mutual accountability; and our mission is to create, enhance, and deliver value to those we serve.

Practice Link has been named to the Inc. 5000 three times and recognized twice as one of the 100 Best Places to Work in Healthcare by Modern Healthcare Magazine. Practice Link Magazine has been recognized by the American Society of Healthcare Publishing Executives and has received multiple awards for both content and design each year for the past 5 consecutive years.

We are seeking a Senior Customer Success Manager to join our growing team and be responsible for owning and growing the join. You will own and develop a portfolio of client accounts by driving retention, expansion, and successful client outcomes. This position reports directly to the Chief Customer Officer, and may be based in St. Louis, MO, or Hinton, WV.

This candidate will operate with a high degree of independence and accountability, leading renewals, identifying and closing expansion opportunities, and serving as a trusted partner to client stakeholders. The Senior CSM represents an elevated level of ownership and performance within the customer success organization, with responsibility for executing growth strategies and delivering consistent net revenue retention across assigned accounts, and will coordinate with the Business Development Representatives to acquire new logos.

Key responsibilities of the Senior Customer Success Manager include:

• Client Account Ownership & Revenue Accountability
• Client Success & Adoption Leadership
• Consultative Solution Selling
• Relationship Management
• Cross-Functional Collaboration
• Reporting & Operational Excellence

Desired Skills & Experience

• Bachelor's degree in marketing, business, communications, or a related field is required
• 5+ years' experience in customer success, account management, sales, or a related client-facing role.
• Demonstrated success leading renewals and expansion efforts.
• Experience in healthcare, physician recruitment, or workforce solutions preferred.

Practice Link offers team members excellent growth and development opportunities, a 401(k) with an employer match, tuition reimbursement assistance, and health benefits, including 100% premium coverage for medical, dental, and vision. This position is salaried and exempt.

Please respond to Megan Harvey, VP of Human Resources & Staff Development, , 415 2nd Avenue, Hinton, WV 25951.

Practice Link is an Equal Opportunity Employer. Minorities and Women are encouraged to apply.