Client Service Consultant II

Location - Hybrid - Aurora, St Louis, Dallas, Houston

The Opportunity

The Client Services Consultant II is responsible for delivering exceptional client experience by serving as a key liaison between clients and Met Life's internal teams. This role supports National Accounts across the South CU and requires proficiency in account and project management, problem resolution, implementation, and customer service.

Guided by our purpose-Always with you, building a more confident future-and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this role provides day‑to‑day support for multiple complex clients. The Consultant will manage products including Life, Voluntary Products, Dental, Vision, and Disability.

This role includes full life‑cycle responsibilities, from implementation through ongoing service, and plays an important role in client‑facing presentations. You'll join a diverse, experienced team across the South CU, with travel required as needed. This is an opportunity to support clients and their employees with high‑quality group benefit solutions backed by a global industry leader.

Success in this role requires a strong commitment to world‑class service, exceptional organizational skills, and an understanding of how daily contributions support the success of Met Life's premier National Account model. You will collaborate closely with partners across claims, underwriting, finance, sales, and service teams in an inclusive environment where every contribution is valued and every perspective is heard.

How You'll Help Us Build a Confident Future (Key Responsibilities)

* Lead your National Account book of business with excellence.

* Create dynamic relationships and moving presentations.

* Oversee the customer experience as the single point of contact for Met Life.

* Manage all day-to-day responsibilities.

* Develop strong customer relationships, and even stronger internal relationships.

* Coordinate yearly steward ships, customer visits, and project manage complex solutions.

What You Need to Succeed (Required Qualifications)

* High School Diploma

* Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)

* Highest levels of organization

* Heart for Service, Tenacity, Personable, Ownership Mindset

What Can Give You an Edge (Additional Skills)

* 3+ Years of benefits experience

* 5+ of years of experience in large customer group benefits

* Bachelor's degree

* Strong Customer Satisfaction Focus

* Growth / Leadership Mindset

* Direct Industry Experience or Strong Service Background

The expected salary range for this position is $64,800 - $80,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About Met Life

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, Met Life, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at…