Program Specialist

Location: O’Fallon, MO (St. Louis Area) – 80% Onsite / 20% Remote

Contract Duration: 12 Months

Pay Rate: $40–50/hr

Schneider Electric is seeking a highly organized and people-oriented Customer Engagement Program Specialist to support the Executive Briefing Center (EBC) located in O’Fallon, Missouri. The EBC serves as a critical commercial and sales enablement platform, supporting end‑user and channel sales teams, marketing initiatives, and internal engagement efforts.

This role is responsible for the planning, coordination, and execution of executive briefings, partner visits, and customer engagements
—both in‑person and virtual—designed to drive business growth and strengthen customer relationships. The ideal candidate thrives in a fast‑paced, multi‑tasking environment, has an obsession with hospitality, and enjoys interacting with customers, partners, and internal teams on a daily basis.

The Customer Engagement Program Specialist will work closely with a team of five colleagues and the EBC leader, supporting potentially a dozen active customer visits in various stages of planning at any given time. Prior experience in events management, hospitality, or experience centers is highly desirable, particularly in the IT or Data Center space.

• Drive effective utilization of the Executive Briefing Center by building strong partnerships with Sales Executives, Sales Leadership, Operations, Strategy, and other cross‑functional stakeholders.
• Serve as a trusted advisor to sales teams, supporting customer engagements from initial briefing request through execution and post‑visit follow‑up.
• Develop strategic, customized briefing agendas aligned to customer objectives and account team goals.
• Evaluate and prioritize briefing requests based on strategic impact, revenue opportunity, attendee level, market segmentation, and sales cycle stage.
• Align appropriate internal resources and discussion leaders to maximize engagement impact.
• Ensure accurate completion of cloud‑based briefing request documentation to support preparation, personalization, and strategic planning.
• Recruit, develop, and retain subject matter experts and discussion leaders in collaboration with senior leadership, product teams, marketing, sales management, and R&D.
• Facilitate customer briefings, including leading discussions, delivering presentations, managing opening/closing sessions, capturing action items, and summarizing outcomes.
• Prepare the facility for both in‑person and virtual engagements, including space setup, digital signage, audiovisual readiness, content management
  , and coordination with internal/external vendors.
• Partner with offer leaders and strategic marketing teams to ensure demos and solution content align with corporate strategy and business priorities.
• Manage special projects such as EBC growth initiatives, research activities, and reporting efforts.
• Ensure a hospitality‑focused, exceptional customer experience during all engagements.

• Knowledge of Schneider Electric solutions, services, industry trends, and competitive landscape.
• Strong verbal and written communication skills.
• Excellent presentation, facilitation, and demonstration abilities.
• Proven ability to collaborate effectively across all organizational levels.
• Strong interpersonal skills with the ability to influence, build relationships, and thrive in a team‑oriented environment.
• Highly detail‑oriented, process‑driven, and capable of managing multiple briefings and projects simultaneously.
• Background in hospitality, events management, or executive experience centers is a plus.
• Passion for creating exceptional customer experiences and a collaborative work environment.