ORCustomer Success Manager

Overview

At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day.

Get to know us and join our teamas

Job Function:
Repair & Service

Location:

US

Work Location (for field-based positions):
St. Louis, MO, US

Location:

Regional (Field-Based) – must reside in St. Louis, MO

Are you passionate about delivering world-class customer experiences and driving complex technical projects to success? Join KARL STORZ as an Implementation Project Manager (aka Customer Success Manager, OR1) and take the lead in ensuring seamless Operating Room installations across your region. This is your chance to turn customers into raving fans while managing high-impact healthcare technology projects.

• Lead planning and execution of OR installation projects from start to finish
• Ensure on-time, on-budget delivery with minimal service issues
• Collaborate cross-functionally with Sales, Service, and Deployment teams

• Deliver comprehensive customer training and ensure product utilization
• Proactively gather and act on customer feedback to drive continuous improvement
• Maintain KARL STORZ’s #1 ranking in customer satisfaction

• Partner with Sales on proposals, estimates, and customer deliverables
• Demonstrate technical expertise through low change orders and warranty service tickets
• Stay sharp with ongoing training and certifications

• Bachelor’s degree in Engineering, Construction, or related field — or 5+ years of relevant experience
• 3–5 years in project delivery or consulting; 5–7 years in AV/IP technical roles
• Strong project management skills in field-based environments; IT Project Management or Construction Project Management experience strongly desired
• Proven ability to thrive in high-stress, fast-paced settings
• Excellent communication, leadership, and organizational skills
• Willingness to travel between 75% - 90% and work flexible hours

• Advanced AV/IT integration knowledge (cabling, terminations, control systems, etc.)
• Experience in healthcare or medical device environments a plus

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned Med Tech manufacturing region. For 80 years, we ve pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It s not just about the tools we create—it’s about the lives we change, together.

At KARL STORZ, you’ll be part of a mission-driven team revolutionizing surgical environments. You’ll lead with purpose, innovate with passion, and deliver excellence where it matters most — in the operating room.

Ready to make a difference? Apply now and help us shape the future of surgical care.

#LI-CW1

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.