Account Manager

Overview

The Account Manager oversees all interactions with the customer and keeps them informed as to all aspects of the maintenance and enhancement process. This includes the initial contact with the client, preparing and presenting the proposal documents and contract, completing the sale, coordinating with company production and accounting personnel, and coordinating with subcontractors and vendors as required throughout the maintenance process.

This position is responsible for conducting monthly walk-throughs with their clients, resolving any issues discovered, following through to ensure that all issues are resolved to the satisfaction of the client, and ensuring all change orders/enhancements are billed properly.

• Minimum three years of combined residential landscape maintenance production and sales experience
• An associate’s degree (preferably in the green industry) or equivalent in experience
• Valid driver’s license and must be insurable on the company’s insurance policy
• Possess excellent written and oral communication skills
• Proficient in MS office suite and Google suite
• Experienced with utilizing CRM software, experience with Hubspot a plus
• Experienced and comfortable with making effective presentations to clients
• Able to represent the company in a courteous and professional manner at all times

• Makes the initial contact with the client and takes all required measurements.
• Ensures that vendor pricing is competitive and accurate as bid.
• Regularly utilize and maintain a sales pipeline within a CRM system.
• Prepares all bids and contracts and presents all proposals/documents to clients.
• Closes sales and coordinates job specifics with accounting personnel.
• Coordinates job specifics with the operations team, monitoring performance, job starts and final walkthroughs.
• Interfaces with the operations team to ensure client’s expectations are met and that jobs are kept on schedule and budget.
• Conducts monthly walk-throughs with clients, identifies and documents any/all discrepancies.
• Processes all change orders/enhancements and ensures that they are priced and processed correctly.
• Ensures that job costs reports are properly analyzed and disseminated.
• Sales of $500,000-$1,000,000 of residential maintenance projects, design/build, or enhancement projects annually while maintaining and/or building a $700,000 to $1,000,000 book of recurring revenue clients annually.
• Perform other job-related duties as assigned by supervisor.

• Top of the industry starting pay
• PTO + 7 company holidays
• Matching retirement plans
• Medical, Dental, Vision and Supplemental insurance plans
• Pet insurance
• Bi-weekly bonus opportunities!! $$
• Ongoing educational and certification opportunities year-round
• Company-provided work truck, gas card, smartphone, and computer
• Flexible work schedule

Design, build and maintenance – Quiet Village Landscaping does it all to make your outdoor spaces look sharp year-round. Since its founding in 2001, our landscaping firm has earned one award after another for its excellent work enhancing metro area homes and breaking away from the “cookie-cutter yard.” The Quiet Village team works with clients to identify exactly what they’re looking for, from low-maintenance lawns to bountiful and beautiful gardens.

Projects begin with a team of landscape designers, builders and gardeners who prioritize eco-friendly practices. Quiet Village sets itself apart by listening to clients' goals, respecting their budget and helping them bring to life a sustainable paradise that can be enjoyed for years to come. At the end of it all, homeowners have a green space to showcase that’s truly one of a kind.