Truckload Account Coordinator

The Truckload Account Coordinator is responsible for supporting day-to-day operations while executing well & timely. Primary tasks include order management, appointment scheduling, exception oversight, customer quoting, and customer communication. As a customer facing role, this position requires a dynamic, professional individual that communicates well and maintains a strong work ethic.

Duties include but are not limited to the following:

• Execute Well & Timely by proactively supporting day-to-day operations
• Demonstrate the ability to “Wow” customers by creating positive customer experiences
• Work successfully under pressure, using strong problem solving and analytical skills
• Proactively identify and communicate service issues; work with teammates to resolve exceptions
• Demonstrate exceptional organizational skills
• Work with Account Manager to ensure customer specific SOPs are comprehensive and up to date
• Help and support employee training for new team members
• Monitor KPI’s to assess trends and performance against goals and projections - play an active part in continuous improvement initiatives
• Be a student of the industry and remain current on industry trends
• Work closely with the Accounting department to ensure accurate and timely invoicing and settlement
• Other projects and administrative duties as assigned by leadership

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently while balancing appropriate collaboration with leadership oversight
• Excellent customer service, time management, and prioritization skills
• Excellent oral and written communication skills in person and via phone
• Able to utilize sound, independent judgment and make responsible decisions and recommendations.
• Excellent follow-through and detail orientation.
• Able to effectively utilize computer programs including Word and Excel and TMS system
• Ability to work with a variety of people and personality styles
• Able to work within a climate controlled, fast-paced team environment, performing primarily sedentary work requiring sitting at a computer terminal for long periods of time; maintaining standard office hours and working overtime as necessary to meet customer needs
• Strong ability to persuade and positively influence others

• High school diploma or equivalent
• 1-3 years of logistics or transportation experience preferred