Field Service Consultant

Overview

Market Source is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Summary

• Act as a direct liaison between the dealerships and the OEM within assigned programs.
• Focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.
• Provide technical assistance and fixed operations consultation to dealer service personnel, fleet, and commercial customers.
• Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction.
• Initiate resolutions on current unresolved issues to maximize dealer competitiveness while improving customer retention and loyalty.
• Analyze and make suggestions relating to repair shop process improvements and offer proactive business planning with a customer focus.
• Manage STAR escalations—high buyback risk vehicles as identified in Sales Force.
• Provide in-dealership technical assistance.
• Consult on repair order documentation, repair service agreements, and facilities inspections.
• Troubleshoot and solve final repair attempt situations.
• Represent the OEM as a subject matter expert (litigation/buybacks). Update CAIR for each involvement with additional systems as directed by the OEM.
• Provide support for C.A.G./engineering—providing on‑ground request support.
• Oversee Recall and Required Service Updates (RSU) follow‑up and reduction.
• Establish as a quality feedback liaison.
• Be highly motivated, adaptive, and autonomous, capable of delivering results.
• Demonstrate entrepreneurial leadership and achievement.
• Excel in building positive working relationships, cost assessment, and conflict resolution.
• Have an understanding of automotive dealership fixed operations.
• Travel to dealerships within a designated area as needed.
• Communicate technical information to all levels within both the client and dealerships.
• Analyze data and create custom reports.
• Effectively use MS Word, Excel, and other customized software.
• Work independently, multi‑task, and manage a progressive workload in a fast‑paced environment.
• Identify and react swiftly to potential issues.
• Communicate complex issues and develop innovative, practical solutions.
• Be proficient with Microsoft Office, including Word, PowerPoint, and Excel.

• Bachelor’s Degree or equivalent work experience.
• Master Technician Certification or equivalent experience.
• 2+ years of automotive experience.
• Dealership fixed operations experience preferred.
• Valid Driver’s License for daily dealership visits.
• Occasional travel required.

Market Source is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law. If you would like to request reasonable accommodation, such as modification or adjustment of the job application process or interviewing process due to a disability, please call 877‑883‑4575 or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long‑term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates…