Business Operations Specialist

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

The Business Operations Specialist plays a central role in how the Zelis Implementation team operates, governs work, manages operational risk, and scales effectively. This role owns and improves the team’s operational governance rhythms, reporting processes, ticket oversight, initiative tracking, and AI-enabled workflows that help leadership make informed decisions and keep the organization aligned around shared priorities. The primary duty of this role is to evaluate operational data, assess risk across initiatives and systems, determine what requires escalation or leadership attention, and recommend practical improvements to strengthen team execution.

Operating independently within established priorities, this person exercises judgment on what to act on, what to monitor, and what to bring to leadership — without requiring step‑by‑step direction. This role requires independent judgment, cross‑functional coordination, analytical thinking, and a continuous improvement mindset. Success comes from the ability to identify operational risk before it surfaces as a problem, distinguish meaningful signals from routine activity, and provide decision support to Implementation leadership in a fast‑moving environment.

The Business Operations Specialist plays a central role in how the Zelis Implementation team operates, governs work, manages operational risk, and scales effectively. This role owns and improves the team’s operational governance rhythms, reporting processes, ticket oversight, initiative tracking, and AI-enabled workflows that help leadership make informed decisions and keep the organization aligned around shared priorities. The primary duty of this role is to evaluate operational data, assess risk across initiatives and systems, determine what requires escalation or leadership attention, and recommend practical improvements to strengthen team execution.

Operating independently within established priorities, this person exercises judgment on what to act on, what to monitor, and what to bring to leadership — without requiring step‑by‑step direction. This role requires independent judgment, cross‑functional coordination, analytical thinking, and a continuous improvement mindset. Success comes from the ability to identify operational risk before it surfaces as a problem, distinguish meaningful signals from routine activity, and provide decision support to Implementation leadership in a fast‑moving environment.

Operational Governance & Decision Support Own the Implementation team’s operational governance rhythm, ensuring leadership and team members are aligned around the right priorities, risks, decisions, and follow‑up actions. Evaluate…