Supervisor - AutoCAD

Join Service Source

Make an impact by joining Service Source, a champion for people with disabilities. Explore new opportunities! Service Source is an organization of talented people who drive innovation, embrace change, and serve humanity.

This position is responsible to provide effective customer service and achieve customer satisfaction by delivering services in a professional, courteous, and timely manner for our National Geospatial-Intelligence Agency (NGA) West Base Operations Support Contract.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Plan and assign work to be accomplished by subordinates based on difficulty of assignments and capabilities of employees; set and adjust short-term priorities; prepare schedules for completion of work; reconcile assigned work to actual performance; monitor and submit reports on performance.
• Establish a daily, weekly, and monthly battle rhythm for their operations and ensure goals, deadlines, and performance standards are met.
• Assess work performance; create metrics; perform quality control inspections; develop performance standards; follow administrative guidelines; and find ways to improve production, efficiency, or increase the quality of the work directed.
• Communicate with customers, employees, and other individuals answering questions, and/or providing support regarding CAD, drawing requests, prints, drawing review.
• Assist Planning Manager - Engineering with management of contract development, planning and estimating, coordination with customers, quality assurance, and internal quality control.

• Review all documents for completeness and accuracy, identifying and resolving discrepancies, and providing timely and courteous customer service.
• Participate in hiring, employee counseling, and termination of subordinates.
• Complete managerial tasks such as timesheets, evaluations, manager training, and training subordinate staff.
• Create/Implement/Ensure compliance of AutoCAD/REVIT standards and assist annex team with FAQ.
• AutoCAD subject matter expert; communicates in person, in writing, and verbally with other managers and supervisors, contracting officer representatives, other government customers; recommends and implements solutions.
• Evaluates work performance of subordinates; trains; and gives advice, counsel, or instruction to employees on both work and administrative matters.
• Interviews candidates for positions in the unit; recommends appointment, promotion, or reassignments.
• Ensures compliance with SSI guidelines and directives.
• Identifies employee developmental and training needs; provides or arranges for needed development and training.
• Develops safety and job skills training materials and trains personnel.
• Ensures and enforces compliance with all SSI and Government security, quality control, safety/PPE, training requirements; and COVID-19 mitigation efforts.
• Provides workers proper equipment and resources to ensure operations run smoothly and safely.
• Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures, such as warnings and reprimands; recommends other action in more serious cases.
• Perform other related duties as assigned.

• Bachelor's degree and minimum 5 years related experience or high school diploma or state certified equivalent with 10 years of experience required.
• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

• Working knowledge of AutoCAD/REVIT/Builder and project completion.
• Knowledge of administrative systems such as Microsoft, computerized maintenance management systems (CMMS) Archibus, and other project management software.
• Knowledge of principles and processes for providing customer…