Service Coordinator – HVAC Dispatch

Job Information

• Job Title
• Reports To:
  
  Dispatch Service Supervisor
• Location:
  
  St. Louis, MO

Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals with the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, and integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.

We are seeking a highly organized and customer-focused Service Coordinator to join our HVAC Service Dispatch team. As the front line of communication with both our customers and internal teams, you will play a critical role in coordinating service requests, dispatching technicians, and ensuring the successful execution of HVAC and plumbing service, maintenance, and project work.

Working alongside experienced technicians and office staff, you will help deliver exceptional customer service while supporting daily operations in a fast-paced mechanical contracting environment. This is a full-time, on-site position with a primary focus on HVAC service dispatch.

• Serve as the primary point of contact for incoming service calls from internal and external customers.
• Answer phones professionally and provide exceptional customer service.
• Gather critical information from customers to accurately assess service needs.

• Schedule and dispatch HVAC technicians based on customer needs, technician skill sets, location, and availability.
• Prioritize reactive service calls while balancing scheduled maintenance and project work.
• Monitor technician progress throughout the day and adjust schedules as needed.

• Maintain clear communication with technicians, customers, and internal departments.
• Document service requests, work updates, and customer interactions accurately within the Service Management Platform (PENTA).
• Follow up to ensure timely completion of service requests and customer satisfaction.
• Provide administrative support to other service department functions as needed.

• Coordinate manpower and scheduling for preventive maintenance, service projects, and internal company support.
• Assist in balancing workloads and maximizing technician efficiency.

• Participate in an on-call rotation to assist technicians and customers during after-hours service needs.

Our ideal candidate should possess the following traits:

• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong problem-solving and decision-making abilities.
• Customer-focused with a professional and positive attitude.
• Comfortable working independently while collaborating with a team.
• Proficient with Microsoft Office and computer systems.
• Experience using service management or dispatch software (PENTA experience is a plus).

• Full-time
• Monday – Friday
• On-site
• Participation in an on-call rotation to support technicians and customers after hours

• A collaborative, family-friendly work environment
• Knowledge and expertise that has helped us grow and thrive for nearly 120 years.
• Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.
• A personal time off plan that rivals our competitors