Senior Enterprise Product Manager

Location: St. Louis

C.H Robinson is seeking a Senior Enterprise Product Manager on our Global Forwarding team, which is expanding its investment across automation, pricing, shipment execution, carrier capabilities, and new strategic growth opportunities. In this role, you will partner with business and technology teams to understand customer and operational problems, establish priorities, shape roadmaps, and drive delivery across high-value Global Forwarding capabilities.

You will drive improvements to internal and external user experience, productivity, and levels of risk. Your decisions will be shaped by curiosity and rigorous analysis and research – both qualitative and quantitative. As Senior Product Managers at CH Robinson are expected to consider analytical insights, direct customer feedback, technical implications, and our overarching business strategy to form and execute on the plan for your product.

You will be the voice of the user/stakeholder for their products, setting problem solving priorities, derisking development, and validating impact with targeted users/stakeholders.

This role can be based only in MN, IL or Kansas City

DUTIES AND RESPONSIBILITIES:

Define and evolve product strategy and roadmaps that support Global Forwarding growth, automation, operational scalability, and customer experience

Identify opportunities to modernize complex forwarding workflows across areas such as pricing, carrier contracts, shipment planning, booking, visibility, documents, and operational execution

Partner with engineering, architecture, data science, operations, business, and other enterprise stakeholders to deliver complete solutions that solve meaningful customer and employee problems

Identify opportunities to apply AI, generative AI, agentic workflows, intelligent automation, and decision-support capabilities to reduce manual work, improve decision quality, and create more scalable business processes

Work with engineering and business partners to define where AI-enabled workflows can safely automate tasks, assist users, or route exceptions for human review

Conduct quantitative and qualitative research, operational observation, experimentation, and customer discovery to identify, test, validate, and prioritize product opportunities

Translate customer, business, and operational problems into clear product outcomes, requirements, hypotheses, and measurable success criteria

Manage initiatives from discovery through launch and adoption, including stakeholder alignment, prioritization, communication, change management, and measurement of results

Define product requirements and partner closely with engineering counterparts through solution design, development, testing, launch, and iteration

Establish and monitor product metrics that measure adoption, automation, operational efficiency, customer experience, quality, financial impact, and other relevant business outcomes

Minimize wasted technology investment by validating assumptions before significant development begins and by continuously evaluating the effectiveness of existing capabilities

Manage tradeoffs across customer value, business value, technical complexity, operational impact, risk, and speed to market

Evaluate emerging opportunities and technologies while maintaining clear alignment to broader Global Forwarding and enterprise priorities

Help determine when existing enterprise or Global Forwarding capabilities should be reused or extended rather than creating new or duplicative solutions

Navigate complex dependencies across products, teams, systems, and business functions and drive alignment when ownership spans organizational boundaries

Operate effectively in ambiguous environments where both the problem and solution may evolve during discovery

Develop a strong understanding of Global Forwarding operations and use that knowledge to connect technology investments to measurable business outcomes

Partner with business and technology leaders to build compelling business cases for strategic investments and clearly communicate expected value, tradeoffs, and risks

Present product strategy, progress, recommendations, risks, and outcomes effectively to senior and executive leadership audiences

Mentor Product Managers and other product practitioners, introduce product management best practices, and help strengthen product thinking across the organization

Encourage experimentation, learning, and evidence-based decision-making while maintaining accountability for delivery and business results

Other duties or…