Customer Service Representative; CSR B2B

Customer Service Representative (CSR) B2B

Join to apply for the Customer Service Representative (CSR) B2B role at Enviro

PAK Corporation

Founded in 1995, Enviro

PAK® is a premier manufacturer of custom molded fiber packaging that is cost-efficient, space-saving, and environmentally friendly. These custom solutions are designed and engineered to protect not only products but also our earth!

We are seeking a reliable, highly detail‑oriented Customer Service Representative (CSR) who excels at organization, follow‑through, multitasking, and maintaining and facilitating product and information between internal departments and our clients. As the first point of contact for clients, you'll provide friendly, professional support while managing a variety of administrative and customer‑focused tasks. This role requires someone who can efficiently manage full order life cycles, especially time‑sensitive requests, while ensuring information is accurate and preventing errors or delays.

In this role, you'll work closely with the Vice President of the company, Account Managers, and Director of Sales, ensuring information is accurate, details are handled correctly, and the workflow stays precise and reliable.

• Maintain a friendly and approachable demeanor while handling customer concerns or complaints
• Process new and existing customers, verify order and shipping information, and complete order entry, creating and maintaining customer and product records, ensuring data accuracy
• Ability to handle complete order processing, including order entry, coordination with production and shipping, invoicing, and confirming client payment
• Prioritize urgent orders and ensure timely communication across coordinating departments so production and shipping stay aligned
• Ability to work with manufacturers, distribution centers, warehouses, and transportation providers, as well as monitor and maintain shipping schedules in coordination with the purchaser and production team promptly, addressing any delays or changes to protect deadlines
• Utilize Quick Books for order entry, invoicing, and tracking customer accounts
• Collaborate with team members to improve delivery service and enhance customer satisfaction
• Perform general administrative duties, including ordering office supplies, handling mail, data entry, filing, maintaining organized records, and basic bookkeeping tasks
• Keep common areas such as the office, sample space, and break room clean and organized
• Welcome and assist visitors, directing them to the appropriate contacts
• Respond with professionalism and courtesy to incoming phone calls and ensure accurate rerouting
• Strong skills in identifying and forecasting customer buying behavior to inform strategy and support business growth.
• Coordinate sample production and shipping as needed
• Provide additional administrative assistance as needed

• 2+ years of previous experience in business‑to‑business customer service or office management
• Associate's degree or equivalent from two‑year college preferred.
• Basic mathematical skills are necessary
• Experience in Quick Books is required
• Proficient in Microsoft suite (Excel & Outlook)
• Ability to multitask effectively while maintaining strict attention to detail and accurate documentation
• Self‑starter with the ability to work independently and adapt quickly in dynamic, fast‑paced environments.
• Demonstrated skill in managing calendars, schedules, and follow‑up tasks without oversight
• Bilingual candidates are highly encouraged to apply to better serve our diverse clientele
• A proactive attitude towards problem‑solving and a willingness to learn new skills
• Strong organizational skills with experience in calendar management
• Hub Spot CRM (or equivalent) experience preferred
• Position is In‑Office 100% of the time worked (not remote or hybrid)

For more information, please reach out to HR. We look forward to hearing from you.

• Entry level

• Full‑time

• Packaging & Containers

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