Visitor Services Coordinator

Essential Duties & Responsibilities

• Support the daily operations of visitor centers and welcome program activity (e.g., Airport Greeters, Convention Volunteer Team), respond to email/website inquiries and provide information on destination amenities to ensure a high level of visitor engagement and customer service.
• Maintain up-to-date information about destination offerings, manage inventory and ensure all print collateral and digital information are current.
• Maintain frequent communication with visitor center facility partners to ensure proper maintenance of visitor centers, technology support, and adequate team member accommodations.
• Support adherence to standard operating procedures for visitor & volunteer services functions.
• Coordinate with other departments to support conventions, special events, programs, and marketing efforts.
• Track and report visitor and volunteer services performance metrics for internal reporting and data analysis.
• Assist with the planning and logistics of special events, FAM tours, community engagement activities and industry programs.
• Perform administrative tasks including report preparation, complete office A/P functions, reconcile project budgets, coordinate marketing project requests, and manage department supply inventory.
• Provide information for annual budget preparation.
• Regularly provide office performance reports and status updates to Sr. Manager, Visitor and Volunteer Services.
• Participate in regularly scheduled department planning sessions and special activities.
• Process staff and volunteer reimbursements.
• Create and manage monthly volunteer schedules; schedule volunteers to support conventions, special programs, office operations and visitor centers; audit volunteer scheduling and placement to optimize financial resources and operational efficiencies.
• Maintain accurate records of volunteers’ information, hours, and assignments utilizing volunteer management software.
• Support the implementation of the staff and volunteer recruitment program.
• Develop and implement volunteer recognition and retention programs to engage volunteers and increase their level of commitment and overall satisfaction.
• Implement training and communication systems to keep volunteers informed about upcoming conventions, exhibitions, programs, special events, updates and tourism assets.
• Support staff & volunteer programs that enhance the visitor experience.
• Provide regularly scheduled update meetings, special activities, events, and recognition programs to increase staff and volunteer engagement.
• Execute and maintain high standards for visitor support and services.
• Ensure a positive, welcoming, and safe environment for all visitors.
• Respond to visitor feedback tactfully and professionally.
• Follow‑up and provide service to support inbound leisure travel inquiries from individuals and groups about the destination.
• Support the creation and implementation of seasonal programming and service offerings to increase visitor engagement in the destination and enhance the guest experience.
• Support local industry programs and organizations.

• Solid administrative and customer service skills.
• Proficiency in Microsoft Office applications.
• Professional demeanor and positive outlook.
• Excellent interpersonal skills, general writing skills, and verbal communication skills.
• Ability to establish active communication and engage with team members, clients and visitors.
• Exceptional organizational and time management skills.
• Strong attention to detail and multi‑tasking ability.
• Effective problem‑solving and customer service skills with a commitment to excellence.
• Ability to work a flexible schedule, including occasional evenings, weekends and holidays.

If you are passionate about delivering outstanding service and thrive in a fast‑paced, dynamic environment, then we invite you to join our team. Your skills and commitment will be celebrated, and you will have the opportunity to help create amazing experiences for our visitors and guests.

Explore St. Louis offers a robust compensation and benefit package including medical, dental, vision, life and disability insurance as well as pension, paid holidays and PTO.

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