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CX Operations Architect: AI‑Driven, Scalable
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-05-14
Listing for:
Rapsodo
Full Time
position Listed on 2026-05-14
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep
Job Description & How to Apply Below
Location: St. Louis
Rapsodo, located in St. Louis, Missouri, is seeking a Customer Experience Operations Lead. This role focuses on optimizing and managing customer support systems, designing efficient workflows, and implementing AI-driven tools to enhance productivity. The ideal candidate will have 5–10+ years of experience in Customer Experience operations and strong skills in managing platforms like Zendesk and Salesforce. You will work cross-functionally ensuring that customer outcomes are met as the company scales with its product offerings.
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