RoadWatch Specialist

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St. Louis, MO, US

9 days ago Requisition

Our Call Center Representative / Road Watch Specialist position could be just the spot to start your career with XTRA Lease. If you have a passion for helping customers and at least two years of call center or dispatch experience this job could be a good fit for you. And don’t worry, you don’t need to have a mechanical background; we’ll teach you the basic mechanics!

As an agent in our Road Watch department your typical day would include:

• Contacting repair vendors to obtain repair cost and updating vendor databases
• Issuing purchase orders to vendors for work performed on trailers
• Communicating professionally with customers and repair vendors
• Multitasking between service request and other administrative responsibilities
• Reviewing and reconciling invoices for payment
• Updating computer systems and analyzing relevant reports

Job Requirements:

• Past call center or dispatching experience strongly preferred
• Demonstrated over-the-phone customer support/customer service skills
• Schedule:
  
  Working hours are 2:45 PM to 10:45 PM, 5 days/week, with occasional opportunity to take overtime hours.
• Days off are scheduled as two consecutive days, anticipated as Friday/Saturday, Saturday/Sunday, or Sunday/Monday most weeks.
• Willingness to work during holidays as scheduled

As an agent in our Road Watch department, you’ll need customer service skills to communicate in a sincere and helpful manner. The people who succeed in our Road Watch department have the ability to consistently maintain a high productivity level throughout the entire business day by contacting vendors and updating their provider profiles, while maintaining the flexibility to turn their attention to a customer as soon as the phone rings.

They communicate with others in a sincere, professional and helpful manner and present ideas or information through the use of proper grammar, vocabulary, and tone. Hard work and professional dedication will earn rewards of a competitive compensation package which includes full benefits.