Dispatcher, Customer Service​/HelpDesk

Benefits

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue.

Makes every effort to compress call scheduling, effectively maximizing productivity and revenue.

Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.

Re-schedules appointment times at client’s convenience as necessary.

Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians.

Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment.

Shares responsibility to ensure that all Technicians arrive at their designated appointments on time.

Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues.

Enter equipment type and age information for systems into Success Ware software system.

High school diploma or equivalent required.

Must have good computer software skills.

Prior customer service experience preferred.

SERVICE TITAN experience preferred but not required.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.