Customer Service Trainer Instructional Designer

Location: St. Louis

RESPONSIBILITIES:
Kforce has a client in Saint Louis, MO that is looking for a Customer Service Trainer Instructional Designer to come aboard a contract to hire opportunity with one of our clients.

Overview:
As a Customer Service Training Professional, you will play a critical role in building scalable, data-informed learning and enablement programs that empower Customer Service Representatives (CSRs) to deliver exceptional customer interactions across voice, chat, and email channels. This role focuses on onboarding, continuous learning, performance support, and change enablement-ensuring training evolves alongside business growth, technology adoption, and shifting customer expectations.

REQUIREMENTS:

* Bachelor's degree in Education, Business, Organizational Development, or related field, or equivalent experience

* 3+ years of experience in training, learning and development, customer service, or contact center operations

* Experience supporting a growing or fast-paced environment preferred

* Dynamic and confident facilitator with strong presentation and communication skills

* Comfortable delivering both soft skills and technical training content in a virtual environment

* Strong instructional design and content development capabilities

* Proficiency with LMS platforms, virtual training tools, and Microsoft Office

* Ability to design scalable learning solutions and adapt quickly to change

* Strong organizational skills with the ability to manage multiple initiatives and meet deadlines

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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