Front Desk Associate- One Cardinal Way

Front Desk Associate
- One Cardinal Way

Inspired by eras of greatness and designed for modern living, One Cardinal Way offers a luxury residential experience in the heart of St. Louis' premier Ballpark Village neighborhood.

We are seeking a Front Desk team member to help deliver exceptional service to our residents and guests. At One Cardinal Way, the game day experience starts at home—with unmatched amenities, elevated apartment living, and breathtaking views of Busch Stadium, the Gateway Arch, the Mississippi River, and the St. Louis skyline.

Located just steps from dining, entertainment, and the excitement of downtown St. Louis, One Cardinal Way provides a one-of-a-kind living experience with home plate views from the comfort of the building. This is an opportunity to join a premier luxury apartment community and be part of the St. Louis Cardinals family.

We are currently seeking a Resident Services Associate in our St. Louis, MO location. This position coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

Essential Duties & Responsibilities

First point of contact with residents and guests. Communicates with residents and guests regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. Prepares service requests, maintains key logs, maintains property activity records inclusive of security concerns and residential complaints, and facilitates in maintaining the front line of the building to ensure the property maintain its controlled entry policies.

Maintains working knowledge of leasing policies and procedures. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.

Receives, logs and distributes packages to residents and obtains signature for package delivery. Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and more duties as assigned. Conducts front line screenings of guests upon arrival included but not limited to: questionnaire and temperature screenings.

Other duties as assigned.

Skills

· Strong attention to detail, follow-up and excellent organizational skills.
· Ability to treat sensitive/confidential information with appropriate discretion.
· Strong sense of urgency, adaptability, flexibility and resourcefulness.
· The ability to function professionally under pressure, while managing multiple concurrent projects and deadlines.
· Proven competencies in software applications and programs, particularly Microsoft Office, including Excel, Word, Power Point, and Outlook. Excellent word processing and file management skills. Good working knowledge of office equipment and procedures including computers, photocopiers, printers, fax machines, mailing equipment, telephone systems, filing systems, etc. Must possess personal tact, discretion and good judgment. Excellent interpersonal, written and verbal communication skills.

Strongly prefer experience in security detail, hospitality, and customer focused roles. Ability to learn and comply with legal and contractual requirements, including proven success ensuring customer compliance with contract terms. Ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present…