Call Center Representative; Telecom

Job Opportunity at SSM Health

It's more than a career, it's a calling.

Location:

SSM Health, 7980 Clayton Road, St. Louis MO 63117
- Candidate to reside within 30 minutes from the destination.

Schedule:

Monday through Friday, 8:30AM to 5:00PM

Preferred experience with EHR, EPIC & Excel

Healthcare customer service experience preferred

Ability to learn and independently and operate structured software systems

This is a call center position handling inbound scheduling calls for primary care and pediatric patients. On average each employee handles 90 inbound calls a day

Join our team and make a difference every day while enjoying competitive pay, strong benefits, and a supportive work environment. We offer affordable health insurance and benefits designed to support you and your family.

Apply today to begin your career with SSM Health!

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Tracks inquires, questions and answers and provides resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:  STLPO Centralize Contact Center

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly

Hours:

40

Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through Daily Pay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through Flex Path Funded for eligible team members.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.