Telecommunicator

Job Title

Telecommunicator - Water Distribution Section

St. Louis, MO

Contract Role;
Onsite Role

Telecommunicators are among the forward faces of the Distribution Section and Water Division. They interact with customers, the public, contractors, other city departments, county agencies and state agencies. In performing their duties, they make judgements that have safety and legal implications. Telecommunicators use several means of communication including radio, telephone and desktop computers.

• A. Must be high school graduates.
• B. Demonstrate basic typing skills and computer literacy.

• A. Receive, respond and relay information received telephonically, via computer messaging, and via radio communication.
• B. Prepare reports, log inquiries and perform other administrative duties.
• C. Possess a working knowledge of the names and locations of primary thoroughfares within the city of St. Louis.
• D. Speak clearly over the telephone and radio.
• E. Listen to obtain and accurately record detailed information from customers, Distribution crews in the field, the public and others.
• F. Exercise independent judgement in emergency situations.
• G. Communicate tactfully and courteously with internal and external customers and agencies.
• H. Read and interpret maps and plats and convey mapping information verbally and in writing.
• I. Write clearly using correct grammar and punctuation.
• J. Monitor security systems and act upon system breaches.
• K. Update computer-based records.
• L. Perform other unanticipated, mission-critical duties.