Customer Service Representative

Benefits & Compensation

• Pay range of $15-$17 per hour, based on experience
• Regular schedule of 8:00 a.m. to 5:00 p.m. EST, Monday through Friday, with a one-hour lunch break
• Medical, Dental, and Vision insurance available for full-time employees
• Company-paid Life Insurance and Short-Term Disability coverage up to specified limits
• Additional voluntary benefits including Life, Accident, Critical Illness, and Hospital Indemnity plans
• 401(k) with Company Match
• Paid Time Off and paid holidays after 90 days of employment, in accordance with company policy
• Weekly pay
• Career growth opportunities and ongoing professional development

• Answer inbound and outbound calls to understand customer needs, schedule inspections and appointments with the appropriate trade, assist customers with questions, concerns, or service-related issues, and direct more complex matters to the proper team lead for resolution.
• Provide accurate information, explain available solutions, actively listen to customers, verify details, de-escalate situations when necessary, and ensure every interaction reflects our commitment to excellent customer service.
• Develop positive relationships with customers and fellow call center team members, effectively using software systems, databases, scripts, and other tools.
• Meet or exceed call center performance metrics, maintain knowledge of company products, services, and policies, participate in ongoing training, assist with CRM database updates, DNS list maintenance, and other administrative tasks as assigned, while following all company policies and procedures.

• High school diploma or equivalent.
• 2–3 years of call center experience using telephone systems and related technology.
• English language proficiency with bilingual Spanish skills considered a plus.
• Accurate typing skills of at least 50 words per minute.
• Ability to successfully complete a background check and pre- employment drug screening.
• Excellent organizational and time-management skills.
• Strong verbal and written communication abilities.
• Consistent commitment to professional customer service.
• Ability to multitask effectively while remaining composed in a fast-paced office environment.

Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law.

This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact , and a representative will be in touch.