Call Center Representative; Telecom

Position: Call Center Representative (Telecom)
** It's more than a career, it's a calling.*
* MO-SSM Health 7980 Clayton RD

** Worker Type:*
* Regular

** Job Highlights:*
* *
* Location:

** SSM Health, 7980 Clayton Road, St. Louis MO 63117
- candidate to reside within 30 minutes from the destination.

** Schedule** :
Monday through Friday, 8:30AM to 5:00PM

Preferred experience with EHR, EPIC & Excel

Healthcare customer service experience preferred

Ability to learn and independently and operate structured software systems

This is a call center position handling inbound scheduling calls for primary care and pediatric patients. On average each employee handles 90 inbound calls a day

Join our team and make a difference every day while enjoying competitive pay, strong benefits, and a supportive work environment. We offer affordable health insurance and benefits designed to support you and your family.

Apply today to begin your career with SSM Health!

*
* Job Summary:

*
* Answers incoming calls and performs triage of inquiries.

** Job Responsibilities and Requirements:*
* PRIMARY RESPONSIBILITIES

+ Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

+ Collects relevant caller data to assist with measurement, tracking and reporting activities.

+ Track inquires, questions and answers and provide resolution.

+ May perform clerical or administrative duties.

+ Performs other duties as assigned.

EDUCATION

+ High School diploma/GED or 10 years of work experience

EXPERIENCE

+ No experience required

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

+ None

** Department:*
* STLPO Centralize Contact Center

*
* Work Shift:

*
* Variable Shift (United States of America)

** Scheduled Weekly

Hours:

*
* 40

** Benefits:*
* SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

+  
** Paid Parental Leave**  **:
** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

+  
** Flexible Payment Options:
** our voluntary benefit offered through Daily Pay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

+  
** Upfront Tuition Coverage** : we provide upfront tuition coverage through Flex Path Funded for eligible team members.

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_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_   _pregnancy, veteran status_  
** _,_
** _or any other characteristic protected by applicable law.  to learn more. ( ga=..

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