Service Writer

Build the Future with Us - Equipment Share is Hiring a Service Writer

At Equipment Share, we’re not just filling a role - we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real‑time support, and a team that truly cares.

We’re hiring a Service Writer at our rental facility in St. Louis, MO. The position is Monday to Friday, 7:00 AM to 5:00 PM, with overtime pay after 40 hours and on‑call scheduling with additional compensation. The role focuses on scheduling rentals and maintaining customer service standards.

• Write customer damage work orders, order parts and bill work orders.
• Assist the service manager in managing customer damage and internal work orders.
• Respond to inbound leads and guide customers through the Equipment Share rental process.
• Expand our existing customer base by building relationships with contractors and construction company principals, educating them on how Equipment Share can save and increase profits and improve efficiency.
• Maintain and nurture existing customer relationships to ensure 100% satisfaction, keeping them informed about new ways Equipment Share can benefit their business.
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
• Develop new sales strategies and techniques to increase market share and improve customer experience.

We do things differently. Our proprietary T3 platform supports every role, making jobs safer, more connected and efficient. We’re a people‑first company powered by cutting‑edge technology, and we’re looking for teammates who bring pride and meaning to their work.

• Monthly family dinner night (restrictions apply).
• Competitive compensation.
• Full medical, dental and vision coverage for full‑time employees.
• Generous PTO plus paid holidays.
• 401(k) with company match.
• Tool and boot reimbursements (role dependent).
• Gym membership stipend plus wellness programs.
• Company events, food truck nights and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training and professional development opportunities.

We’re looking for people who see challenges as opportunities, embrace change, and bring energy, effort and optimism daily. You want to be part of a team that transforms the industry and grow in a fast‑paced, mission‑driven environment.

• Excellent listening and customer problem‑solving skills.
• Enthusiastic about building, nurturing and maintaining customer relationships through the rental process.
• Strong interpersonal and problem‑solving abilities.
• Ability to adapt to a fast pace and continuously learn about Equipment Share products and services.
• 3–4 years of sales experience (equipment sales experience is a plus).
• High school diploma or equivalent.

This is a safety‑sensitive position and any offer of employment will be contingent on passing a 10‑panel drug screen.

A Workplace For All

At Equipment Share, we believe the best solutions come from a team that reflects the world around us. Our initiative – A Workplace For All – is rooted in the belief that we must work together to solve some of the toughest problems in construction. We value different backgrounds, talents and perspectives and want you to feel like you belong here.

Equipment Share is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination.