Retail Customer Service and Returns Associate

WHAT YOU'LL BE DOING DAY TO DAY

We are looking for a Retail Customer Service and Returns Associate to provide a positive in‑store experience for IKEA shoppers.

• One year of sales or customer service experience (preferred).
• Create accurate transactions and/or orders, recording information for continuous improvement.
• Meet customers’ needs, solve problems independently, and recognize when to elevate to a manager.
• Build loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Build emotional connections through meaningful and empathetic interactions with customers.
• Provide customers with a simple and efficient hand‑out experience when scheduled in Full Serve Hand‑Out (FSHO). Offer and sell services during the handover process when appropriate.
• Provide a simple and smooth returns and exchange experience, collecting high‑quality data for follow‑up when scheduled in returns.

Job type:
Retail Customer Service and Returns Associate

Hours:

up to 19 hrs per week (average 3 days a week)
Pay range: $17.58–$24.83 per hour based on IKEA equivalent experience

• Generous paid time off, holiday and sick time
• Wisely Pay – earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• Kinder Care tuition discount
• Retirement and bonus plans
• Co‑worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (requires minimum 20 hrs per week)
• A fun and inclusive work environment

Background check and drug test may be required as a condition of employment.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long‑lasting relationships with new and existing customers in a multichannel retail environment. We are a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

We’re a bunch of people who are truly passionate about people!