Customer Service Representative

Customer Service Coordinator

Employment Type:

Seasonal / Contract-to-Hire Opportunity

Experience Level: Entry Level

Department:
Customer Service & Operations Support

Position Overview

We are seeking a highly organized and customer-focused Customer Service Coordinator to support sales, distribution, and customer service operations for a growing manufacturing and distribution team. This role is responsible for coordinating customer orders, managing inventory information, supporting demand planning activities, and ensuring customers receive exceptional service throughout the order fulfillment process.

This position offers valuable exposure to customer service, supply chain operations, logistics, and sales support. During peak business periods, team members play a critical role in maintaining customer satisfaction and operational efficiency, with potential opportunities for long-term career growth within the organization.

Key Responsibilities

+ Manage customer purchase orders from order entry through invoicing.

+ Process customer requests, inquiries, forecasts, and order updates.

+ Monitor customer orders and shipment status to ensure timely delivery.

+ Communicate proactively with customers regarding order status, delays, and shipment updates.

+ Analyze inventory levels and customer demand trends.

+ Participate in customer forecasting discussions and maintain forecast information within company systems.

+ Partner closely with Sales, Demand Planning, Logistics, and Warehouse teams to support customer needs.

+ Maintain accurate customer records and account information.

+ Generate reports and provide operational support to internal teams.

+ Coordinate with third-party warehouse partners regarding inventory and shipments.

+ Build and maintain strong relationships with both customers and internal stakeholders.

+ Provide backup support to teammates as needed.

+ Manage a high volume of email communication while supporting a customer service phone queue.

Required Qualifications

+ Bachelor's degree required, preferably in:

+ Business

+ Marketing

+ Finance

+ Supply Chain

+ Related field

+ Strong customer service mindset with excellent communication skills.

+ Ability to prioritize competing tasks and meet deadlines in a fast-paced environment.

+ Strong analytical and problem-solving abilities.

+ Excellent organizational and multitasking skills.

+ Self-motivated with the ability to work independently and collaboratively.

+ Proficiency with Microsoft Excel and Microsoft Word.

+ Strong written and verbal communication skills.

Preferred Qualifications

+ 1-2 years of experience in:

+ Customer Service

+ Sales Support

+ Supply Chain

+ Manufacturing

+ Retail

+ Restaurant/Hospitality

+ Operations Support

+ Experience working with SAP and/or Salesforce (preferred but not required).

+ Experience supporting order management, inventory analysis, or logistics operations.

Ideal Candidate

The ideal candidate is proactive, analytical, and customer-focused with the ability to balance multiple priorities. They are comfortable working with data, coordinating across departments, and communicating professionally with customers to ensure a smooth order fulfillment process. Success in this role requires attention to detail, adaptability, strong follow-through, and the ability to thrive in a deadline-driven environment.

What You'll Gain

+

Experience with customer operations and order management.

+ Exposure to supply chain, logistics, demand planning, and inventory management.

+ Cross-functional collaboration with sales and operations teams.

+ Professional development opportunities within a growing organization.

+ Potential for long-term employment opportunities following the busy season.

If you enjoy problem-solving, customer interaction, and operational coordination, this is an excellent opportunity to build a career in customer service, supply chain, or business operations.

Job Type & Location

This is a Contract to Hire position based out of St. Louis, MO.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may…