Front Desk, Customer Service​/HelpDesk

Front Desk Associate

Front Desk Associate is the first point of contact for members, guests, patients, and clients. The role requires a friendly, energetic, and dependable individual who is comfortable handling multiple tasks in a fast‑paced environment.

• Answer telephone calls, screen and direct calls to the appropriate department.
• Take and relay messages efficiently.
• Provide accurate information to callers and visitors.
• Greet persons entering the organization and direct them to the correct department.
• Process registrations and payments, enter data into the system, and schedule appointments.
• Maintain safety, security, and the orderly operation of the facility.
• Check-in and check-out guests, service providers, and residents as appropriate.
• Support member requests and promote services to help members reach their fitness or wellness goals.
• Execute various clerical tasks, including maintaining accurate records and handling administrative duties.
• Deliver superior customer service and address any member or guest concerns promptly.

• Strong communication, telephone, and customer service skills.
• Detail oriented with the ability to multitask in a high-pressure environment.
• Basic computer skills and comfort with data entry.
• Professional, courteous, and approachable demeanor.
• Positive attitude and willingness to work in a team environment.

• Competitive hourly wage ranging from $12.00 to $17.13.
• Full‑time and part‑time opportunities with flexible scheduling.
• Comprehensive health benefits: medical, dental, and vision coverage.
• Employee discounts and free gym membership at club locations.
• Career advancement and leadership opportunities.

We are an equal opportunity employer. We value diversity and are committed to providing a welcoming environment for all employees.