More jobs:
Customer Service Representative; Bookstore Focus
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-07-15
Listing for:
Concordia Publishing House, Inc.
Full Time
position Listed on 2026-07-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Location: St. Louis
Customer Service Representative (Bookstore Focus) – St. Louis, MO
Concordia Publishing House (CPH) – A Lutheran Church–Missouri Synod Organization
Full Time
Are you a people person who loves helping others find exactly what they need? Concordia Publishing House is looking for a Customer Service Representative (Bookstore Focus) to welcome customers, run our bookstore, and support our Customer Service Center. If you thrive on building relationships and solving problems, this St. Louis MO job could be a great fit.
Why Join Us?At CPH, you will join a team that values people as much as products.
- Purpose-driven work supporting Gospel-centered ministry
- Collaborative, caring culture with people who genuinely value teamwork
- Professional growth opportunities
- Meaningful impact on churches, schools, and families
- Competitive benefits and work-life balance
As our Customer Service Representative (Bookstore Focus), you will:
- Open and close the CPH bookstore, merchandise resources, and transact bookstore sales
- Build, enhance, and preserve long-term relationships with customers
- Process sales orders, credits, returns, and maintain order updates through KNK
- Answer incoming communications promptly and conduct outbound campaigns
- Help with all aspects of a customer's needs
- Research orders, invoices, credits, and product information to resolve customer issues in a timely manner
- Stay current on new publications, product changes, and special promotions, and make appropriate product selection offers to qualifying customers
- Get to know CPH's customer types and how to best serve each one
We are looking for someone who brings:
- Excellent communication skills
- General office skills, including typing (40 wpm) and 10 key number pad, with strong attention to detail, organization, and the ability to multi-task
- High energy, enthusiasm, and dependability
- Strong computer skills and knowledge of Microsoft Office Suite (Word, Excel, Outlook), including a basic familiarity with Excel formulas and functions
- Adaptability in using different computer systems for processing information
- A High School diploma or equivalent
- Previous customer service experience, preferably in a call center environment, LCMS background helpful but not mandatory
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