Member Associate Part Time

Benefits

• Free food & snacks
• Opportunity for advancement
• Training & development
• Free services for your dog
• Bonus based on performance
• Energetic, fun‑loving work environment
• Merit‑based pay increases
• Complimentary service membership for your pup!

Scenthound is a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness instead of just haircuts. Our membership‑based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog‑human connection by helping dog parents maintain clean, healthy dogs.

We remove barriers so that people can love and connect with their dogs every day.

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

The front desk sales associate is a vital position at Scenthound, requiring exceptional customer service, sales, and organizational skills, with cross‑training in other roles within the dog wellness business.

• A passion for dogs and dog health & wellness
• Some experience working with dogs
• Customer service experience (retail, restaurant, gym)
• Sales experience and confidence (membership sales are highly valued!)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke‑free environment

We are searching for a confident multi‑tasker who leads with integrity, honesty, and compassion, and who can assist in the day‑to‑day operations of the Scenter with an emphasis on critical KPIs.

• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; resolve customer concerns; retain memberships
• Drive membership sales through health and wellness education
• Prioritize the safety of dogs and team members at all times
• Uphold quality standards through hands‑on participation and training
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager
• Identify when or where help is needed and provide assistance to keep Scenter on schedule
• Assist in creating an environment conducive to teamwork, open communication, and Scenthound values
• Cross‑train in other positions such as dog care and bathing

• Effective communication with team members and dog parents (in person and on the phone)
• Ability to connect with customers (both canine and human) and provide outstanding customer service
• Ability to learn our products and services to educate dog parents; speak to our values and culture as the basis for our services
• Problem‑solving – independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time‑management – ability to make an efficient schedule
• Computer/technology proficiency
• Confidence in selling services and products
• Accountability; hold oneself and others to Scenthound standards

$15.00 to $18.00 per hour, based on experience level, plus tips.