Teller, Customer Service​/HelpDesk

Location:

232 Hampton Ave. Punxsutawney, PA 15767

Hours:

Monday - Friday 8:30 am - 6:00 pm, Saturday 9:00 am - 12:00 pm

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, suggests solutions and options to customers, and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

• Develop a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers.
• Establish accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual.
• Demonstrate knowledge of Consumer Bank Customer Service Standards and offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.
• Apply a combination of knowledge of the computer systems, service skills, product knowledge, and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing exceptional customer service on a variety of transactions.
• Utilize computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect customers and the bank from fraud (including, but not limited to, verifying balances, placing holds, and documenting proper identification).
• Accept deposits, verify endorsements, and issue receipts.
• Accept checks for cashing, identify customers, verify endorsements and balances, and/or refer customers to branch management for authorization.
• Accept savings deposits and withdrawals and perform related duties.
• Provide additional customer services, including bank money orders, and other services.
• Accept various loan payments or other types of payments.
• Balance cash drawer daily.
• Assist in ATM balancing & settlement, where applicable.
• Assist in vault balancing, as requested.
• Promote the bank's services, answer questions regarding banking matters, and direct customers to other branch team members for specialized services.
• Identify customer needs through profiling each customer for other services to expand relationships.
• Contribute to branch goals and sales and service standards as outlined in the branch playbook and detailed by Branch Management.
• Execute professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values, and core drivers.
• Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.
• Provide services including night deposits, mail deposits and safe deposit admittance, as needed.
• Maintain a positive relationship with bank customers and seek to contribute to helping grow the branch by producing leads to the Personal Banker platform.
• Maintain a good working relationship with all bank employees.
• Demonstrate strong interpersonal skills with the ability to work independently, as well as be motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
• Attend and successfully complete training as needed (virtual, in-person, online BVS, etc.)
• Perform additional duties as required.

Requires a high school diploma or equivalent basic academic education.

One to two years of general experience and the successful completion of the retail training program.

Operates a keypad device: 70% of the day; operates electronic equipment: 10% of the day; operates office equipment: 10% of the day. Standing is required 2 hours per day in a straight position. Sitting is required 5 hours per day in a leaning position. Routinely lifts up to 10 lbs., 2 times per day. Maximum lift is 20 lbs., one time per day.

Must be able to occasionally lift and/or move up to 50 lbs. Use of manual dexterity skills for typing and data entry up to 40% of the business day. Specific vision requirements include close vision of 18‑20” for computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform…