Account Representative

• Location 2101 Clifton Ave,St. Louis, MO, 63139,United States
• Base Pay $21.00 - $26.00 / Hour
• Job Category Customer Service , Administrative Assistance
• Employee Type FT Non-Exempt

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• Email recrui

We are a privately owned and growing chemical manufacturing company seeking a highly organized and customer-focused Account Representative I to join our team. This position serves as the primary coordinator between customers, suppliers, carriers, and internal departments to ensure accurate, efficient, and timely order fulfillment. The Account Representative I manages purchase orders for commodity and specialty chemicals from receipt through delivery while providing exceptional customer service and logistics support.

We offer an excellent compensation and benefits package, including:

• Company-Paid Short-Term & Long-Term Disability
• Personal Days / Paid Time Off
• Stable, Family-Owned & Operated Company
• Growth Opportunities Within the Organization

• Manage customer orders from receipt through delivery, ensuring accurate and timely processing.
• Enter and maintain order data within company systems while preparing and providing required customer documentation.
• Coordinate with customers, suppliers, carriers, and internal departments to ensure successful order fulfillment.
• Manage a high volume of emails and communications, prioritizing tasks and responding promptly to customer needs.
• Monitor and manage backorders, proactively communicating delays and coordinating solutions with multiple departments.
• Serve as a logistics coordinator by arranging shipments, obtaining freight quotes, scheduling carriers, and resolving transportation issues.
• Assist with onboarding new customer accounts and maintaining customer databases.
• Support the Sales Team with freight quotes, inventory checks, pricing updates, product information, and administrative requests.
• Answer and direct incoming phone calls professionally and efficiently.
• Develop and maintain knowledge of chemical products, industry terminology, vendor requirements, and transportation processes.
• Participate in a rotating on-call schedule to support after-hours customer and carrier needs.

• High School Diploma or GED.
• Minimum of 1 year of experience in customer service and data entry.
• Strong computer skills and proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.

• Associate or bachelor's degree.
• Experience in chemical distribution, logistics, or supply chain industries.
• Experience with Order Management Systems such as Datacor/Oracle/JD Edwards or SAP.
• Experience with Customer Relationship Management (CRM) systems.

Join a company that values teamwork, professional development, and long-term employee success. If you are detail-oriented, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you. Apply today and become an important part of our customer service and operations team.