Part Time Customer Service Associate

Job Description

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention, creating a culture of empowerment for employees to provide excellent customer service. Responsibilities include first contact resolution and managing the customer interaction experience within the location. The associate immediately handles and resolves customer issues at the counter and provides high levels of hospitality and professionalism.

Serves as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to NPS. Analyzes NPS results to determine causes and implements plans to improve guest satisfaction. Improves service by communicating with employees to understand customer needs, providing guidance, feedback, and coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Wage: $17.00 per hour

3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience is a plus. Excellent customer service, oral and written communication skills, relationship building, leadership, problem-solving, and decision-making skills.

• Up to 40% off the base rate of any standard Hertz rental
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts – Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the largest worldwide airport general-use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills, and talents that our employees invest in their work every day represent a significant part of our culture—and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran.