Financial Services Coordinator

Reports To :
Director, Channel Production Advisor

FLSA Status: Non-Exempt

The Financial Services Coordinator provides client service and operational support within a financial services environment, partnering closely with advisors to deliver a high-quality client experience. The position supports account administration, client relationship management, and business development efforts while ensuring accuracy, efficiency, and compliance.

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

• Serve as a primary client service contact, ensuring timely, accurate resolution of client requests while delivering a high-quality service experience
• Coordinate and support client engagement activities, including preparation of meeting materials and management of advisor schedules to optimize client interactions and time utilization
• Support end‑to‑end account administration processes, ensuring accuracy, timeliness, and adherence to service‑level expectations across new accounts, transfers, and maintenance activities
• Monitor account activity and operational workflows, proactively identifying and resolving issues related to transactions, documentation, and system alerts
• Maintain accurate client and prospect data within CRM and account systems, supporting effective relationship management, reporting, and business development efforts
• Support client onboarding and lifecycle management by ensuring complete, compliant documentation and seamless transition from prospect to active client
• Complete client communication and engagement initiatives to strengthen relationships, support retention, and enhance the overall client experience
• Partner with advisors to support marketing and business development efforts, including campaign tracking, event coordination, and referral management
• Ensure adherence to regulatory requirements and internal compliance standards through diligent documentation, recordkeeping, and quality control practices
• Collaborate with team members and leadership to enhance operational efficiency, improve workflows, and support a consistent, high‑performing office environment

An equivalent combination of education, training, and experience will be considered.

• High school diploma or equivalent
• 1+ years of customer service experience, administrative support and/or relevant transferable experience
• Current Life and Health Insurance License, or ability to obtain within 6 months
• Current Notary Public and Medallion Signature Guarantee designation, or ability to obtain within 2 months

• 2+ years of direct wealth management operational support experience
• Experience working in a credit union, banking, financial services, or other highly regulated environment
• Current FINRA registrations, including Series 7 and Series 63
• Successful completion of the Securities Industry Essentials (SIE) exam

A representation of the knowledge, skills, and abilities necessary to perform this job competently.

• Knowledge of financial services operations, including account administration, client service standards, and industry practices
• Skilled in delivering high‑quality client service, with strong communication, responsiveness, and problem resolution capabilities
• Skilled in organization and prioritization, with the ability to manage multiple demands and maintain efficiency
• Ability to analyze processes and identify discrepancies, apply sound judgment, and problem‑solving to resolve issues
• Knowledge of CRM systems and data management practices, ensuring accuracy and integrity of client information
• Ability to maintain a high level of attention to detail while handling sensitive and confidential information
• Knowledge of regulatory and compliance requirements related to financial services and documentation standards
• Ability to collaborate effectively and…