Account Manager ​/ Customer Service

Job Title:

Customer Service / Account Manager

Company:
Stars Design Group

Stars Design Group is a globally integrated apparel development and manufacturing partner, specializing in custom collection development for brands in the better segment of the apparel market. We work closely with clients from concept through delivery, bringing together design, sourcing, and manufacturing expertise to bring their product visions to life.

We are seeking a highly organized and client-focused Customer Service / Account Manager to join our team. This role serves as a critical link between our clients, factories, and internal teams, ensuring that every program moves smoothly from development through delivery. The ideal candidate is an excellent communicator, a careful listener, and someone who thrives on structure and follow through.

• Serve as the primary point of contact for assigned clients, communicating regularly to keep them informed on the status and progress of their programs
• Monitor and manage project timelines to ensure all milestones and deliverables stay on track
• Communicate directly with factories regarding program updates, production status, and any issues that arise
• Assist in coordinating and tracking approvals, including labdips and specs
• Partner with internal teams including apparel design, trims, fabric development, manufacturing, and delivery to ensure alignment across all stages of product development
• Take detailed, accurate notes during client and internal meetings to maintain clear records and ensure nothing falls through the cracks
• Anticipate client needs and proactively address potential issues before they impact timelines or deliverables
• Provide consistently excellent service that builds trust, supports client retention, and contributes to long term account growth

• Prior experience in account management, customer service, or a related client facing role, ideally within the apparel, fashion, or manufacturing industry
• Exceptional organizational skills with strong attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple projects and priorities simultaneously
• A proactive, solutions oriented mindset
• Comfortable communicating across time zones and cultures with international factory partners
• Familiarity with product development processes (design, trims, fabric development, manufacturing) is a plus

Someone who is a natural listener and communicator, who takes pride in keeping things organized, and who understands that great service is the foundation of strong, lasting client relationships. If you enjoy being the person who keeps everything and everyone connected and on track, we would love to hear from you.