Customer Service Representative

Novvia Group is a national leader in rigid packaging distribution, supplying cans, pails, drums, bottles, and containers to businesses across the United States and Canada. Formed in 2021 through the union of respected regional packaging companies — including C.L. Smith, Fox Valley, and Container Supply — we combine more than 40 years of industry expertise with national reach and responsive, local service.

As we continue to grow, we're building a team of people who care deeply about doing right by our customers and one another.

Love being the person who makes things happen? Our Customer Service team is the heartbeat of the customer experience — the friendly voice, the quick problem-solver, and the trusted partner who keeps orders moving and customers smiling. If you thrive in a fast-paced environment, take pride in the details, and genuinely enjoy helping people, we'd love to meet you.

As a Customer Service Representative, you'll be a primary point of contact for our customers and a key player in our order-to-delivery process. Every day brings something new, and you'll:

• Respond to customer inquiries by phone, email, and online platforms, sharing accurate information about products, pricing, orders, and services.
• Process orders and handle returns, exchanges, and credits, keeping customers updated at every step.
• Resolve questions and concerns professionally, building trust and lasting relationships.
• Coordinate with sales, warehousing, logistics, and suppliers to keep orders moving and issues resolved.
• Track requests, monitor order status, prepare quotes, and follow up to keep customer satisfaction high.
• Jump into special projects and pitch in wherever the team needs you.

• High school diploma or equivalent required; coursework in business or communications is a plus.
• 2+ years of customer service, order processing, sales support, or purchasing experience preferred.
• Excellent verbal and written communication skills, with active listening and clear documentation.
• Strong attention to detail, organization, and the ability to manage multiple priorities.
• A collaborative, team-first mindset and a love for on-site teamwork.
• Comfort with order management, ERP, or CRM systems, plus an eagerness to learn new tools.
• Bonus points for experience in distribution, manufacturing, packaging, or business-to-business environments (not required).

This full-time role pays $20–$28 per hour, based on experience and qualifications.

Novvia Group also offers a comprehensive benefits package, including medical coverage through UMR, prescription drug coverage, dental and vision plans, employer-paid basic life and AD&D insurance, and a wellness program to support your health and well-being.

You’ll join a supportive, team-oriented environment where your work truly matters, your ideas are welcome, and you’ll see the direct impact you make on customers and teammates every day.

Novvia Group is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. We are committed to fostering an inclusive workplace where every team member can thrive.

Novvia Group participates in E-Verify and provides reasonable accommodations for applicants with disabilities upon request.