Guest Experience Safety Ambassador

Overview

Guest Experience Safety Ambassador at Enterprise Center ensures a safe environment for all guests attending events while delivering exceptional customer service. They communicate confidently with guests and provide assistance, including escort support when needed. They help maintain overall facility safety and assist first aid and security teams during medical emergencies or when extra security is required.

Location: St. Louis, MO

Rate of Pay: $18.00/hour

About this role: The Guest Experience Safety Ambassador communicates with guests, provides assistance, and supports security and first-aid teams as needed.

• Maintain a safe environment by proactively solving any issues that may arise.
• Provide world-class hospitality to guests before, during, and after events.
• Exhibit a friendly, outgoing personality with a desire to serve the company and public.
• Communicate clearly with others; strong interpersonal skills are essential.
• Always display a professional appearance.
• Greet and assist guests with inquiries at all points of contact in a proactive and friendly manner.
• Maintain consistent and attentive use of radios to ensure regular and effective communication.
• Aid with security screening at building entrances.
• Provide directions to guests for all areas of the building.
• Listen to and resolve guest concerns; notify supervisors or managers if needed.
• Familiarize themselves with building layouts, all departments, and guest policies.
• Respond appropriately to guest illness, injury, and emergencies.
• Anticipate guest needs and prevent escalation of issues.
• Deescalate situations as they arise.
• Must be able to stand, sit, walk for extended and varying periods of time.
• Demonstrates confidence and clear communication when using two-way radios.
• Assist with wheelchair escorts when needed.

• Availability to work a variety of shifts, including evenings, weekends, and some holidays.
• At least 21 years of age.
• Basic computer skills and access to internet.
• Reliable transportation.
• Must be able to lift 25 lbs.
• Standing: frequent and prolonged periods of standing and walking while at events.
• Noise levels in the venue are typically loud and consistent with large scale events. This also includes the presence of lights and potential smoke machines.
• Must be comfortable assisting in wheelchair escorts when needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

New Hire Bonus: $250 bonus for new Team Members once they work their first 25 events. (Re-hires are not eligible).