Service Coordinator ​/ Dispatcher

Position Location:

This role is hybrid remote/in-office and supports our Maryland Heights, MO branch location, which serves customers throughout the greater St. Louis, MO area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Our Service Coordinator / Dispatchers coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out.

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

• High school diploma or state-recognized GED
• Must be able to demonstrate:
• The ability to read and understand customer service contracts
• Organizational and interpersonal skills
• Experience using Microsoft Office and business software systems (e.g., SAP)
• Must be willing and able to work a Hybrid work environment from 7am-4pm CT Monday
  - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• High school diploma or state-recognized GED
• Must be able to demonstrate:
• The ability to read and understand customer service contracts
• Organizational and interpersonal skills
• Experience using Microsoft Office and business software systems (e.g., SAP)
• Must be willing and able to work a Hybrid work environment from 7am-4pm CT Monday
  - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

• Associate degree
• Experience dispatching/scheduling field personnel/technicians
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

Ready to create your own journey?

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #Central-EREF #Veteran Careers #Transitioning Service Member  #Military Spouse

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:

The pay range for this position is $40,555 - $69,523 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.