Security Alarm Dispatcher- Part Time- 5:30p-9:30p

Overview

• Shift
  
  Hours:
  
  Position requires availability between 5:30p-9:30p, based on labor demands_._ (
  Your work hours will be scheduled between this time range.)

• Uncapped employee referral bonuses

• Customer focused, energetic and engaging work culture working as one team

• Training is provided!

Starting Pay Rate: $20.00 Per Hour (not including shift differential)

Location:

On-site in office

Interface's Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours:

• Standard Pay Rate: Applies to hours worked during the core daytime period 6:01am-4:59pm on regularly scheduled business days.

• Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm.

• Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am.

• Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am-11:59pm).

Interface's Interactive Security Operations Center coordinators are eligible for our performance monthly bonus award program after 90 days of successful active employment. Interface awards its highest performing employees based on specific criteria and eligibility criteria. They can earn up to $100.00 an award each month

All newly hired St. Louis iSOC employees will be eligible for a $500 hiring bonus.

The bonus will be paid in two installments:

$250 after successfully completing 90 days of employment.

$250 after successfully completing 6 months of employment.

To receive each payment, employees must be actively employed on the applicable payout date.

Start your training program with our Day 1 Orientation Class which occurs bi-weekly.

* Please note favorable results on a pre-employment drug screening and background check are required.

* August 31st, 2026

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.

• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.

• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.

• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.

• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.

• Maintaining accurate records and documentation with the system of record (automation system)

• Interface offered learning courses may be necessary when pursuing further certification(s) All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

• High school diploma or GED equivalent.

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.

• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.

• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.

• Working knowledge of Microsoft Office applications.

• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

iSOC Coordinators work in a state-of-the-art security monitoring operations center, equipped with the latest technology in video surveillance, two-way audio communication systems, and intuitive alarm monitoring software. Operators are trained to handle multiple security events simultaneously, making use of advanced monitoring tools, such as customized automation solutions, proprietary software integrations, and workstations designed for video monitoring efficiencies.

Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following:
Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.

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