Customer Service Representative

Customer Service Representative

Reports to:

Customer Service Representative Supervisor

FLSA Status:
Hourly Exempt

About Tavoron:

Tavoron is a leading industrial automation company providing automation, robotics, and compressed air solutions that help manufacturers improve efficiency, quality, and safety. With approximately 400 employees across North America and a network of specialized companies, we deliver innovative technology, engineering expertise, and trusted customer support to solve complex manufacturing challenges and create lasting value. Join our team and make a difference.

About HTE Technologies:

HTE Technologies, a Tavoron company, is an industrial automation and productivity solutions provider serving manufacturers throughout the Midwest. For over 65 years, HTE has helped customers improve efficiency, safety, and performance through innovative automation technologies, engineering expertise, and exceptional customer support.

Position Summary:

Create and maintain strong customer relationships through phone and email interactions. Provide exceptional customer service by supporting product inquiries, pricing and availability requests, order processing, order expediting, and sales lead follow-up. Partner with internal teams to ensure a positive customer experience and support sales growth initiatives.

Responsibilities:

• Serve as a primary point of contact for customer inquiries related to Tavoron products, pricing, availability, and services.
• Identify opportunities to increase revenue through add-on sales, cross-selling, and upselling during customer interactions.
• Maintain a strong working knowledge of Tavoron products, parts, services, and capabilities.
• Build and maintain positive relationships with customers, vendors, and internal stakeholders.
• Proactively identify and resolve customer concerns to ensure timely and satisfactory outcomes.
• Process customer orders accurately and efficiently while providing updates as needed.
• Coordinate with vendors and internal teams to expedite orders and resolve delivery issues.
• Provide backup support for order entry functions and assist with managing the sales inbox.
• Collaborate with inside and outside sales teams to support customer needs and business objectives.
• Perform other duties as assigned by supervisor or management.

Qualifications:

• High School Diploma or equivalent required.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively under pressure and meet customer expectations and deadlines.
• Detail-oriented with a high degree of accuracy and follow-through.
• Proficient with Microsoft Office and general business systems preferred.

Working Conditions & Physical Demands:

• The noise level in the work environment is typically moderate.
• The employee is occasionally required to sit, stand, walk, reach, and use hands to operate office equipment.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Regular use of a computer, telephone, and other standard office equipment is required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms; climb or balance and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters…