Illusion Expert

Museum of Illusions is the world's largest and fastest-growing museum chain, with nearly 70 locations. We have welcomed over 20 million visitors worldwide since 2015. Museum of Illusions is a visual, sensory, and educational experience designed to engage your sense of wonder and shift your perspective through the science behind optical ilus

Candidate Profile and Focus

Attitude is everything! We are looking for open, hospitable, friendly, outgoing, and enthusiastic individuals who make every guest’s visit memorable! As an Illusion Expert you will set the tone for the guest experience, playing an integral role in the success of the Museum by facilitating interaction with the exhibits for guests of all ages. Additionally, you will monitor and assist with museum operations, and work cross-functionally in various areas of the museum to ensure guests’ needs are met and the museum is maintained to brand standards.

Primary Job Duties & Responsibilities

Willingness to perform the most effective role.

Present a positive and professional demeanor, as an ambassador for the Museum.

Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum!

Have a working knowledge of all museum exhibits, to instruct guests and facilitate their experience sparking curiosity and inviting them to play!

Assist guests in capturing the best photographic memories.

Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).

Provide tours to guests or prospective group clients as requested by management.

Maintain museum standards for cleanliness throughout the museum to include the bathrooms, the retail shop, Smart Playroom, and outdoor entryway.

Maintain the museum’s traffic flow.

Serve as an ambassador of first impressions at the reception area. Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, answer questions/provide guidance as needed, check out guests purchasing merchandise from the retail shop, process refunds and manage discount inquiries.

Restock the retail shop with merchandise ensuring displays meet brand standards.

Engage with guests in the retail shop, answer questions, suggest products.

Engage with guests in the Smart Playroom as they work to solve the puzzles!

Qualifications

2 years of customer-facing experience highly desired

Experience in the arts, entertainment, performance or hospitality industry is a strong plus

Exceptional communication and interpersonal skills

Passion for guest engagement

An outgoing attitude

Proactive, reliable, and trustworthy.

Ability to work under pressure.

Self-starter personality.

Physical Requirements/Demands

• Must be able to use hands and fingers to type on a keyboard, use a laptop and other office equipment.
• Must be able to ascend/descend flights of stairs.
• Must be able to bend, stoop, kneel, crawl, crouch, and squat.
• Must be able to properly express oneself, exchange information, communicate and converse with diverse cultures, races, sexes and genders.
• Must be able to lift 25 lbs.
• Must be able to work both indoors and outdoors.
• Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations.
• Must be able to stand for the duration of your shift.

Perks and Benefits

• 401k Retirement Plan
• Employee discounts at our museums!

Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Global leader in "edutainment" and largest private museum chain in the world.

Museum of Illusions is a global "edutainment" attraction offering interactive experiences that explore the science of optical Illusions through engaging exhibits and captivating installations.

Entertainment Providers

Company size 51–200 employees

Company type Privately held Founded 2015

Total funding 0 Private Equity

Momentum

Momentum

6% in 12 mo

404 employees on Linked In

May 23 May 26

Employee experience

1.7

3 reviews

0% would recommend

Culture & values

Culture & values 1.0

Work-life balance

Work-life balance 3.0

Career opportunities

Career opportunities 1.0

Compensation & benefits 2.0

Capital

Private Equity
- St. Cloud Capital

Jan 2026

Private Equity
- Constitution Capital Partners

Jan 2026

Footprint

Company Museum of Illusions

Location St. Louis, Missouri, United States