Slot Attendant​/Supervisor

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

At PENN Entertainment, we value enthusiasm, diversity, and career growth. We provide a competitive Total Rewards package with day‑one medical coverage, 401(k) matching, and paid time off according to local policy.

Shift: 2:00pm – 10:30pm

Pay: $19.50 per hour

• Will have supervisory and hourly team member responsibilities.
• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Provides cash handling service to casino patrons.
• Pays and verifies jackpots on slot machines according to established procedures.
• Promotes the Players Club card program; understands current card benefits and presents the program to customers.
• Communicates all customer service issues to key personnel.
• Responsible for assigned casino funds and proper handling of funds exchanges.
• Performs customer booth transactions.
• Assists in training new personnel as needed.
• Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.
• Assists patrons with general questions concerning the casino.
• Responsible for supervising staff and overall daily management of a designated shift in the Slots department.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Ensures efficiency of slot machines and related gaming equipment during assigned shift.
• Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
• Effectively handles customer concerns and requests; makes final decisions regarding service recovery on assigned shift.
• Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Slots department.

• High School Diploma or equivalent preferred.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills; fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Basic math and cash handling skills required, including counting money and making change.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to work any shift or hours as needed.

• Day 1 medical, dental, & vision benefits.
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition reimbursement, Lindenwood University discounts, & diversity scholarship for team members’ children.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected characteristic.

Up to $35.00 per hour