Customer Service Representative

Job Title:Customer Service Representative

* The schedule for this role is in-office Monday-Friday*

Come join our team and take your career to the next level. The perfect opportunity to further develop your skills and grow your experience.

United Fulfillment Solutions, Inc. is a full-service product fulfillment company. With the position located in Des Peres MO, we are seeking a highly motivated, career-oriented individual for the position of Customer Service Representative capable of managing multiple accounts in our multi-client 3PL warehouses.

This individual will be the in-house contact for clients to help ensure accounts stay up to date, answer processing questions, and adhere to company standards.

• Be a client advocate
• Handle inbound inquiries and resolve customer service issues via web, email, and phone.
• Respond to customer inquiries in a timely and professional manner.
• Coordinate all customer needs through the appropriate departments, including special requests - expedites, shipping routing, special receiving requests, compliance guidelines, special processes, client portals etc.
• Follow up with other departments to ensure the service standards are being met.
• Proactively communicate any changes in commitment to customers and/or the company
• Able to use own abilities and ingenuity in combination with standardized process to reach a resolution on all customer service issues.
• Prepare reports for customer satisfaction and inventory management
• Assist in the constant improvement/ development of processes based on daily interactions and experience
• The individual should also be an independent worker able to problem solve quickly with a limited amount of supervision.
• Assist the finance department in chargeback disputes and provide documentation as needed.
• Provide coverage for co-workers who are out of the office to ensure full coverage.
• Other duties as assigned as necessary.

• Must be proficient at all MS Office Products (Word, Excel, Outlook, etc.)
• Experience with CMS:
  Zendesk
• Must have utilized a phone for customer interactions
• Must be able to work independently
• Must have excellent communication skills
• Strong sense of urgency and ability to work in a fast-paced environment
• Ability to maintain an upbeat and positive attitude
• Strong organization skills and multi-tasking capabilities
• Weekly Paychecks
• 6 Paid Holidays
• Promotions from within
• Opportunities for numerous training programs
• 160 hours of Personal time. 40 hours per quarter
• Company-paid life insurance
• Medical insurance (Company covers 75% of Employee Health benefit)
• Dental insurance (Company covers 50% of Employees Dental benefit)
• Short term disability
• 401K

• 8-hour shift
• Day shift
• Monday to Friday
• In Office

Work Location: St. Louis, MO (this job is not remote)

Job Type: Full-time