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Entry Level IT Specialist
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-08-23
Listing for:
Insight Global
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
The Support Desk Specialist will provide first‑level IT support to internal end users in a high‑volume call center environment. This role is heavily focused on identity verification, password resets, account unlocks, and MFA support, with a strong emphasis on customer service and professionalism. Candidates should be comfortable handling frequent inbound calls and documenting all interactions accurately in a ticketing system.
Responsibilities- Provide IT phone support including:
- Identity verification
- MFA credential registration and updates
- Handle an average call volume of ~35 calls per day
- Accurately document all support activity in the ticketing system
- Follow Level 1 Help Desk documentation and apply troubleshooting steps in real time
- Escalate issues as appropriate while maintaining ownership of customer experience
- Professional and effective verbal and written communication
- Ability to remain calm and composed in a fast‑paced, high‑volume environment
- Strong attention to detail (grammar, spelling, punctuation)
Position Requirements
Less than 1 Year
work experience
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