More jobs:
Seasonal Lead, Customer Service & Escalations
Job in
St. Louis, Saint Louis, St. Louis city, Missouri, 63105, USA
Listed on 2026-08-23
Listing for:
H&R Block
Seasonal/Temporary
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
H&R Block is seeking a seasonal Lead Customer Service Associate to support daily operations and drive service excellence across the team. You will guide associates, resolve high-impact client issues, and partner with Field Sourcing, IT, and vendors to address system challenges.
You will manage escalations with professionalism, provide coaching for new hires, and ensure accurate documentation of client interactions.
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