Customer Support Representative

Job Description

Starting off Part time hours, must be comfortable working 20-25 hours starting off, and then potential for more hours added in. The hours are preferred to be within this timeframe: 6:30 - 11:30 AM CST but can flex some if needed (with 30 min lunch break, and 15 min breaks as well)

Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.

Utilize call center software, specifically Genesys Cloud Services, for daily tasks.

Ensure calls are handled efficiently and effectively.

Answer basic questions about childcare based on state program training.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Starting off Part time hours, must be comfortable working 20-25 hours starting off, and then potential for more hours added in. The hours are preferred to be within this timeframe Monday-Friday: 6:30 - 11:30 AM CST but can flex some if needed (with 30 min lunch break, and 15 min breaks as well)

Must reside in Missouri or nearby to complete Missouri fingerprint check.

Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk).

2+ years of experience in call center or related field.

Bachelor’s degree or high school diploma + 3 years of relevant work experience.

Active listening skills and excellent communication.

Attention to detail and organizational skills.

Reliability.

Experience working in a remote or hybrid setting; self-sufficient.

Capable of passing a background check. Genesys software experience.

Experience with Salesforce or similar CRM.

Experience with SharePoint.

Background in childcare/health.

Government background.

Bilingual.